Return & Refund Policy

Last updated: July 23, 2026

At Still Got Reps, we want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused, unworn, and unwashed.

• Be in its original condition with all tags attached.

• Be returned in its original packaging.

• Include proof of purchase or your order number.

Items returned without meeting these requirements may not be eligible for a refund.

Non Returnable Items

The following items cannot be returned or exchanged:

• Gift cards.

• Final sale or clearance items.

• Customized or personalized products.

• Items that have been worn, washed, damaged, or altered after delivery.

Exchanges

If you need a different size or received the wrong item, please contact us within 30 days of delivery.

Exchanges are subject to product availability. If your requested item is unavailable, we will issue a refund after receiving and inspecting the returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at girid@stillgotreps.com with:

• Your order number.

• A description of the issue.

• Clear photos of the item and packaging.

We will review your request and provide a replacement or refund if the issue is confirmed.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Processing typically takes 5 to 10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to a change of mind, incorrect size ordered, or any reason not caused by us, the customer is responsible for return shipping costs.

If the return is due to our mistake, such as receiving the wrong or defective item, we will cover the return shipping costs.

How to Start a Return

To begin a return, please contact:

Email: girid@stillgotreps.com

Include your order number and the reason for your return. We will provide return instructions after reviewing your request.

Please do not send items back without contacting us first.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if your order qualifies under this policy.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Still Got Reps
Email: girid@stillgotreps.com

This version is Shopify friendly, written in plain language, and suitable for most apparel stores. You only need to add your return mailing address if you plan to accept mailed returns.